Mentor Notes

Brisbane Seniors OnLine Association (BSOL) is a not-for-profit organisation staffed by volunteers to provide Brisbane seniors with basic computer skills, the
opportunity to extend these skills and to keep up to date with changing technology.

Brisbane has been divided into a number of areas called ‘hubs’ with each hub having its own coordinator. Our Hub Coordinators are responsible for matching the mentors and learners in their hubs, supporting their mentors, and generally managing their hubs.

Mentors are required only to teach basic skills such as email, internet and security. Depending on your own knowledge and your assessment of the learner’s ability, you may be able to cover additional topics. We recognise that each mentor will have differing levels of computer knowledge and their own way of tutoring, which may affect the scope and order of such training.

There is an informal flexible guideline of 12 lessons. The learning period will continue until such time that, in your opinion, the learner’s goals have been covered and the learner has had sufficient revision. At that time you may advise that the training will end and notify your Hub Coordinator so that you may commence training a new learner.

Training for new mentors is provided on a monthly basis, and it is a requirement to attend one of these training sessions or an alternate approved induction before the first learner is assigned. From time to time BSOL organises other training programs and workshops for mentors, and whilst we encourage mentors to attend, you are not required to do so – the choice is yours.

No Technical Advice, Installation, Set-Up etc

The BSOL charter does not include the provision of technical advice or assistance, installation of programs, set-up, configuration, reconfiguration, repairs, etc. For this
reason, mentors are given no authority from BSOL to provide such services. Any
technical advice or assistance, installation of programs, set-up, configuration, reconfiguration, repairs, etc. provided by a mentor is done in a private capacity and not on behalf of BSOL.


No Promotion of IT Suppliers/Providers or IT Products etc

Whilst mentors may give general advice as to the desired features to look for in a particular piece of equipment, be aware that BSOL does not endorse specific manufacturers or suppliers. Any recommendation provided by a mentor regarding a type, brand or particular supplier is therefore provided in a private capacity and not on behalf of BSOL. You should make your learner aware of this.

Insurance

BSOL as an incorporated association holds Public Liability Insurance to the value of $20M. As well, we hold Volunteer Personal Accident Insurance which has an upper age limit of 85. This age limitation does not affect BSOL's Public Liability Insurance.

 

Privacy Policy and Code of Conduct

BSOL's Privacy Policy and Code of Conduct may be viewed on our web site.